Anker Products Refund and Returns Policy

  1. Introduction
    This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are handled by Anker for Anker electronic accessories products, in accordance with Singapore law. By purchasing Anker products from us, you agree to the terms of this policy.
  2. Refunds
    Refunds are not possible in any case unless specifically accepted by management based on a request. All approved refunds are subject to administrative fees.

2.1 Requesting a Refund
To request a refund, you must contact our customer service team within 30 days of purchase.
The request must include proof of purchase, product details, and a detailed explanation of the reason for the refund.
Management reserves the right to accept or deny the refund request at their discretion.
2.2 Administrative Fees
Approved refunds will incur an administrative fee of 15% of the purchase price.
The fee will be deducted from the refund amount before it is processed.

  1. Returns
    Returns of Anker products are subject to the following conditions:

3.1 Eligibility for Returns
Items must be returned within 30 days from the date of purchase.
Items must be unused, in their original packaging, and in the same condition as when received.
A proof of purchase is required for all returns.
3.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Items that have been used or damaged by the customer
Customized or personalized items
Downloadable software products
Gift cards
3.3 Return Process
To initiate a return, contact our customer service team at sales@ankersg.com.
Provide the order number, product details, and reason for return.
Return the item to the address provided by our team.
3.4 Shipping Costs
Customers are responsible for paying shipping costs for returned items.
Shipping costs are non-refundable.

  1. Inspection and Approval
    All returned items will be inspected upon receipt.
    If the item is not in its original condition or is damaged, we reserve the right to refuse the return.
    If a return is approved, we will notify you via email.
  2. Refund Processing
    Once a return is approved, we will process the refund minus any applicable administrative fees.
    Refunds will be processed within 14 days and credited to the original method of payment.
  3. Warranty Claims
    Anker products come with a manufacturer’s warranty which covers certain defects and issues:

6.1 Warranty Period
The warranty period for Anker products is dependent on each products warranty from the date of purchase.
6.2 Warranty Coverage
The warranty covers manufacturing defects and malfunctions.
It does not cover damage caused by misuse, accidents, or unauthorized modifications.
6.3 Claiming Warranty
To claim warranty, contact our customer service team with proof of purchase and details of the defect.
We will guide you through the warranty claim process and provide instructions for returning the defective product.

  1. Exclusions and Limitations
    This policy does not affect your statutory rights under Singapore law.
    We reserve the right to modify this policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy.
  2. Contact Information
    For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Anker Singapore
Lavender Street

sales@ankersg.com

By continuing to use our services and purchasing Anker products from us, you agree to be bound by this Refund and Returns Policy.

Need help?

Contact us at sales@ankersg.com for questions related to refunds and returns.